Effective Date: September 2024

These Terms and Conditions ("Terms") govern your use of UniTutors ("the Website"), a platform connecting A-Level students ("Users" or "Students") with undergraduate tutors from top UK universities ("Tutors"). By accessing or using the Website, you agree to comply with these Terms. If you do not agree with any part of these Terms, you must not use the Website.

1. Definitions

"Website": Refers to UniTutors, the online platform.

"Users": Refers to individuals using the platform, including Students, Parents/Guardians, Tutors, and Visitors.

"Tutors": Refers to undergraduate students who provide tutoring services through the Website.

"You": Refers to Users, whether Students, Tutors, or Parents/Guardians.

"We"/"Us": Refers to the operators and owners of the Website.

2. Eligibility

To use the Website, you must:

Be 13 years or older. If under 18, you must have parental consent to use the Website.

Be legally capable of entering into a binding agreement under UK law.

3. Registration and Account

You must provide accurate, complete, and up-to-date information during registration.

You are responsible for maintaining the confidentiality of your account information.

We reserve the right to suspend or terminate any account if you breach these Terms.

4. Services Provided

The Website facilitates the connection between A-Level students and undergraduate tutors. The tutoring services are provided independently by the Tutors.

We do not guarantee any specific academic outcomes or results from tutoring sessions.

All payments for tutoring sessions are processed through the Website.

5. Code of Conduct

Users agree to:

Behave respectfully and professionally during all interactions on the platform.

Not engage in any illegal, fraudulent, or inappropriate activities.

Not misuse or exploit the platform for any unintended purposes, such as harassment, solicitation, or discrimination.

6. Payments and Fees

Tutoring fees will be clearly communicated before booking any session.

Payment must be made through the Website using the approved payment methods.

We may charge a platform fee, which will be disclosed at the time of booking.

In the event of disputes regarding payment, please contact customer support for resolution.

7. Cancellations and Refunds

Cancellation policies for tutoring sessions will be detailed on the tutor’s profile page.

If you cancel within the agreed notice period, you may be entitled to a refund or credit.

No-shows or cancellations outside the permitted time frame may result in no refund being issued.

We reserve the right to refund payments in cases of misconduct by a Tutor or breach of the Terms.

8. Content Ownership

We own or have the appropriate rights to all intellectual property on the Website, including but not limited to text, graphics, logos, and software.

Users grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, and display content shared on the platform.

Users are prohibited from copying, distributing, or modifying any part of the Website without our prior written consent.

9. Liability and Disclaimer

We do not guarantee the accuracy or quality of tutoring services provided by Tutors.

We are not responsible for any damages or losses arising from:

Miscommunication or disputes between Students and Tutors.

Interruptions to the Website due to technical failures.

Any actions or omissions by Tutors or Students.

To the fullest extent permitted by law, our liability to you is limited to the total fees you have paid through the Website in the last 12 months.

10. Privacy Policy

We are committed to protecting your privacy. Please refer to our Privacy policy for information on how we collect, use, and share personal data in compliance with the UK General Data Protection Regulation (GDPR).

11. Complaints and Dispute Resolution

If you have a complaint or dispute, please contact us via +44 07471 741939 or unitutoruk@gmail.com. We will attempt to resolve the issue through negotiation or mediation.

12. Termination

We reserve the right to terminate your access to the Website without notice if:

You breach any of these Terms.

You use the platform inappropriately or engage in prohibited activities.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Amendments to the Terms

We may revise these Terms at any time. You will be notified of significant changes through email or by a notice on the Website. Continued use of the Website after changes are made constitutes your acceptance of the updated Terms.

15. Contact Information

For any questions or concerns regarding these Terms, please contact us at:

UniTutors

Email: unitutoruk@gmail.com

Phone: +44 07471 741939

By using UniTutors, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.